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Outsourcing & Off-shoring
To Outsource or Not: The Pros and Cons of Outsourcing
by Richard Cook
Should we or shouldn't we? This is what many organisations are asking themselves today. It is a hard decision for most whilst for others it is an obvious solution to reducing spiralling costs....
What's in a Name?
by Richard Cook
The company, GE Capital, which operates store credit cards for high street chains including Burton, Top Shop and Monsoon, here in the U.K. recently opened a call centre in Delhi to which British callers may be diverted...
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"These were very informative and thought provoking sessions. They certainly left people thinking about how they could adapt their communication styles to be more effective with Indian counterparts. These sessions were well-facilitated and raised people’s awareness - giving practical solutions despite the short time framework."
Cathy Searcy, D & I consultant
Shell Global Solutions