In 2005 Tesco embarked on a cross-cultural training programme for its entire IT staff in the UK called ‘The UK & India: 'One Team' Programme'
In 2003 Tesco opened an offshore service centre, the Hindustan Service Centre (HSC) in Bangalore, India. In early 2005 a formal change programme was introduced to assist the business in managing the growth and development of the role of HSC. One of the streams of this change programme was the Culture Stream. The objective for this stream was the "identify behaviour that will help the UK and HSC work as one team out of multiple locations".
The aims of the training programme were to have a greater awareness of India’s culture, history, education political systems, economy and changing trends in life styles in order to manage interactions with Indian colleagues; to understand the differences in norms and values between their own culture and Indian culture – and find solutions to everyday business problems; to have identified key areas for bridging potential cultural differences, in communication, hierarchy and effective working relationships and to have gained specific tools enabling greater efficiency for when working across culture, distance and technology. The programme was launched in 2006.
Asha Sridhar,Training Manager of Tesco in India:
"I was looking for a training solution that would be deliverable right across both the UK and India sides of the business and it was important that neither side (the UK or India) was portrayed as 'the problem', but that everyone had a part to play in getting a sense of a single team, working together. Global Excellence designed and delivered a highly effective programme both for the UK and for Bangalore, helping to put key cultural issues at the heart of our global training agenda."
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