What we offer

1-to-1 cross-cultural coaching programmes

Managers who work in multi-cultural environments need to develop cultural awareness and manage the emotions that may impair their performance and the quality of their work relationships. In reality, frustration caused by cultural differences can lead to a breakdown of relationships with colleagues and poor business performance. Coaching can help managers avoid these cross-cultural pitfalls and can support managers in understanding and leveraging cultural differences for better business effectiveness.

Programme objectives

  • Understand the impact of cultural differences on work performance and relationships
  • Use pragmatic tools to assess and compare personal and cultural tendencies
  • Develop empathy with colleagues and partners from other cultural backgrounds
  • Develop communication and management strategies that work in a multi-cultural environment
  • Encourage changes in attitude and implement solutions that lead to visible results in the work environment

Programme content

The coaching programme is individually tailored to meet the needs of both the organisation and the individual. An initial contracting session helps to set clear outcomes and objectives (preferably face-to-face whenever possible) followed by an agreed number of on-going sessions. These sessions can be delivered through telephonic/email/video-conferencing as appropriate. The structure of each session ensures that the individual practices and integrates the objectives and key learning points from the session back into the workplace.

A cross-cultural coaching programme typically includes:

  • Initial contracting session to clarify objectives
  • Review of coaching tool results and implications
  • Preparation for upcoming challenges
  • Consideration of new approaches and their potential impact (organisationally, senior staff, employees)
  • Review outcomes of actions planned in the previous session
  • Contingency planning (what if the new approaches do not work)
  • Impact of manager's behaviour and decisions on immediate staff and their subordinates

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 What our Clients Say

"Global Excellence have been able to work very well with us in this framework, being open to our challenges, providing excellent cultural tools and techniques to bring the best out of the audience and the workshop, and in an inclusive respectful style."

Sam King, BP Talent Manager
TNK-BP